Refund policy

 

At Averono, we want you to feel confident shopping with us. If something is not right, we’re here to help.

RETURNS

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Certain items may not be eligible for return for hygiene, safety, or product-specific reasons.

To request a return, please contact us at support@averono.com and include your order number and the reason for your request. Please do not send any item back without contacting us first, as return instructions may vary depending on the product.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@averono.com with your order number and clear photos of the issue. We will review the case and arrange a replacement or refund where appropriate.

RETURN SHIPPING

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated.

If the item is damaged, defective, or incorrect, we will provide further instructions after reviewing your request.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:
- Used items
- Items not in original condition
- Items missing original packaging
- Certain personal care or hygiene-related products where return is not appropriate

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request.

CONTACT

For any return or refund questions, please contact:
support@averono.com